REFUNDS AND CANCELLATIONS 

Confirming DNA, refunds are not available once a test has been performed or if DNA kits or supplies have been shipped. Any appointment can be cancelled up to 24 hours prior to testing.

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Appointments cancelled on the day of service are subject to a $75.00 administration service fee.

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If sample recollection is required and the participant is unable or unwilling to comply, no refund will be issued, though the test can be rescheduled.

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Estimated test completion times are discussed at scheduling and confirmed during testing; while results are typically delivered on time, occasional delays may occur.

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Once testing is initiated, no refunds will be provided under any circumstances.

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For further inquiries, please email support@confirmingdna.com.